Voice Credit: Justine Baron, BSN Graduate and Transmedd Virtual Medical Assistant Assigned of a US based Neurology Clinic
Virtual Medical Assistant – Have a full time or part-time virtual medical assistant take your calls, upload your dictation or renew your medical society membership? Your time is valuable and your staff needs to focus on your patients, not waiting on the phone for thirty minutes while on hold? Give yourself and your staff that quality time to make patients and their referring providers happy.
Medical Transcription – Whether pre-recorded or phoned in, our virtual medical assistants transcribe and turn them around within 24 hours. We can put the files in the folder of your choice or attach them directly to your patients records through your EMR, all HIPAA compliant.
Clinical Message Handling and Triage – Faxes, Lab Results and Phone calls bring in patients and help you care for your existing ones. They can also come in anytime and beg quick action according to your triage – from going to the ER or just giving them directions over the phone. Having virtual medical assistants that were medically trained real people to answer your phones is part of the overall patient experience.
Clinical Back Office Support – Our virtual medical assistants can process your faxes or summarize lab results, or check upcoming appointments if patients have pending diagnostic results (and follow up on them). We’ll sort through the messages and alert you of urgent ones, link them to patient charts – while you’re catching up on consultation or validating the latest refill request. Virtual medical assistants can pull up those transcribed notes and check on the spelling of doctors’ names or patients’ dates of birth then send them to referring providers.
Patient Scheduling and Re-confirmation– Our highly trained virtual medical assistants can take your referrals or calls, get your patients scheduled and call them a day or more before to remind them. Virtual medical assistants like us can even help them find their way and help them all show up for their appointments.
Insurance Pre-certification – Skilled virtual medical assistants check the patients’ medical insurances if the procedures you’re planning to do will be paid for, as each case is different. Our virtual medical assistants will check how much insurance will pay and what is due from your patient. And yes, you don’t have to be on hold for thirty minutes after being transferred for the fourth time – our virtual medical assistants will handle all that for you.
CPAP Compliance Call – Whether a day, a week or months after CPAP set-up, our virtual medical assistants will call your patients to check on their experience and prepare all your reports. Whether they’re having a leaky mask, dry skin or just can’t take the pressure, virtual medical assistants will give patients your desired advise or escalate it to you as you wish.
Insurance Verification – Insurance eligibility verification and plan-specific benefits information confirmation before services are rendered not only leads to fewer claim rejections and denials, but it also lays the foundation for an effective patient financial counseling program. Our virtual medical assistants can validate patient co-pay, benefit and deductible information, services covered by your plan and explain your financial obligations real time saving you all the time and hassle in calling your insurance personally.
Physician credentialing – is the practice in which documented recognition and verification is administered to a practicing medical professional (physician). An examination into his practices, standing and observance of relevant criterion is conducted to assess his competency and running. Furthermore, credentialing is used to confirm a physician’s license, education, training, decision-making and overall quality.
HIPAA/ARRA Training – Apexteleserv has implemented the necessary policies, procedures and systems in response to the requirements of the HIPAA Final Rule of February 20, 2003. Under this, Apexteleserv meets the requirements as set forth therein by the dates and deadlines imposed by the Final Rules. These areas include but are not limited to:
standards for administrative simplification, including the standards for electronic transactions, the national standard health care provider identifier, and the national standard employer identifier;
standards for electronic signatures and the security of electronic individually identifiable health information; and,
standards for privacy of individually identifiable health information.
Chart Preparation – Physician credentialing is the practice in which documented recognition and verification is administered to a practicing medical professional (physician). An examination into his practices, standing and observance of relevant criterion is conducted to assess his competency and running. Furthermore, credentialing is used to confirm a physician’s license, education, training, decision-making and overall quality.
Medical Billing – Our team of virtual assistants who handles outsourced medical billing can deliver convenient billing solutions efficiently, fitted according to your company’s healthcare requirements and demands.
